Hi,
We are using ServiceDesk Plus Standard Edition for our Admin and HR Team. There is a dedicated coordinator who routes/assigns the ticket to the concerned person. Once the ticket is assigned to the concerned individual he or she should not able to modify the category,sub-category,item and priority.
I am not able to find the correct logic on when and how to trigger this rule using Form & Field rules. Your assistance on this would be highly appreciated.
Regards,
Shri