Directly opening requests from search results
Hi support,
At present, if a Support Rep searches the requests for a given word, SC+ returns all the results which match the search criteria. Would it be possible for you to add an option or change the functionality so that, if there's only one result returned, the result opens automatically rather than showing there's only one result returned?
Whilst this may seem a small thing, it would be yet another minor improvement which would make the system even more useable.
Thanks in advance,
Andy
At present, if a Support Rep searches the requests for a given word, SC+ returns all the results which match the search criteria. Would it be possible for you to add an option or change the functionality so that, if there's only one result returned, the result opens automatically rather than showing there's only one result returned?
Whilst this may seem a small thing, it would be yet another minor improvement which would make the system even more useable.
Thanks in advance,
Andy