Device already present in the system

Device already present in the system

Hi there,

Having issues with "Add Device" under the Admin tab. It returned "Device already present in the System".

Opmanager ver: 10000
VM Instances: Win2k8R2
ESXi ver: 5.1
Vcloud Director: 5.1

For example our production environment VM instance is named ABC123.
Our test/Dev environment (which a copy of production environment in Vcloud director) which also has server named VCD-123 with long hex code name).
Both have the same IP addresses. 
Initially I deleted the VCD-123 version and added ABC123 probably. All good. After sometime which I think is through Opmanager auto discovery, I can only see the VCD-123 instance and no longer able to see or add the ABC123 production version.  This happens on numerous occasion and on various VM instances which has a duplicated version of the VM instances running within Vcloud director. 

I have also tried "unmanage" the VCD-123 version and add the production version with no luck, resulting in device already present in the system error message. 

This is a big issue for us as we have no monitoring on our production environment. Please assist. 

Thanks.


                New to ADSelfService Plus?