Department Heads can't see old requests?
We have an organization of about 80 employees and about 10 Managers.
I want the Managers to be able to see all the requests of the organization. I had about 20 or so requests already entered in the system.
I put every employee into the same Department in Active Directory, and then did an import into Service Desk Plus. All the employees now show up in SDP in the same department.
I then made the 10 Managers Department Heads so they can see all requests. But when I log in as one of them, I can't see any of the old requests, only the new ones that are created.
Is there a way for them to see the old ones too?
I want the Managers to be able to see all the requests of the organization. I had about 20 or so requests already entered in the system.
I put every employee into the same Department in Active Directory, and then did an import into Service Desk Plus. All the employees now show up in SDP in the same department.
I then made the 10 Managers Department Heads so they can see all requests. But when I log in as one of them, I can't see any of the old requests, only the new ones that are created.
Is there a way for them to see the old ones too?