Deleted fields from default incident template still appear when editing requests

Deleted fields from default incident template still appear when editing requests

I seem to have a quirk inside of SDP that I don't understand. Our organization had me modify our default Incident Template and several fields were removed as we don't use them. One of those fields is "Impact Details". After removing it we found no other place for us to enable or use this field when we go through all of our configuration settings. Yet if we pick any ticket from our request tab, then click on Edit Request we see the Impact Details box.

Either we missed a configuration setting or we found a quirk but can someone please advise on how to remove this so that only the fields we use in our template are the ones my end users see when editing a request?

Thanks

Jamie - GCA - Las Vegas






                  New to ADSelfService Plus?