Hi Experts,

 

I am new to Servicedesk and would like to know if it is possible to default a template for technician?

 

Scenario:

 

I've created several templates and associate groups to them using the "Associate Groups to Template".

 

When i login as the technicians, when they generate a request,  the "Default Request" is the default option.

 

 

1)  I know this can be done for the requesters but would it be possible to turn of "Default Request" for technician?

 

2)  if not, is there a possibility to default other template to the technician

 

Martin