default view problem - why is it set to Open Tickets?

I have another issue since implementing this SDP product. I was wondering if there is a fix for it - or a way around it.

When the technician opens his instance of SDP and selects the Requests Tab, he is present with a list of Open tickets by default. Which to be perfectly honest, is pretty useless to us at my company. We require the Group View to be the default view, so I can actually see tickets of all status, not just that which are open. After all, surely a ticket with a status of Assigned is indeed still open? a ticket which is a Work in Progress too is indeed still open - so why I want to be presented with a default view, which doesn't appear to be able to configurable is a bit of a pain at the moment. I have had this question at least 5 times since implementation.

Anyone share this issue?