Default request template - uses incorrect 'Level'
Hi
Within our default request template, we have created some new 'Levels', and set one of them to be the default within this template.
When creating a new request from the 'Add New...' menu, all the values are as they should be. When we receive a request in via email however, the default value we set for 'Level' isn't used (all the other values are as they should be).
Any ideas / known issues?
Cheers, James
Within our default request template, we have created some new 'Levels', and set one of them to be the default within this template.
When creating a new request from the 'Add New...' menu, all the values are as they should be. When we receive a request in via email however, the default value we set for 'Level' isn't used (all the other values are as they should be).
Any ideas / known issues?
Cheers, James
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