Database Maintenance - dbreindexdata.bat
Does the 'Database Maintenance Schedule' option run:
reIndexData.bat AllModule
Use the following command to reindex the request module.
reIndexData.bat Request
Stop ServiceDesk Plus and open a command prompt with admin privileges and go the directory ..\ManageEngine\ServiceDesk\bin and invoke this command. Once the reindexing is complete, start the application.
If not, I will do manually off hours,