Currently within version 8.0 and on the helpdesk, you can view requests by technician and the status of the call. Whether it is Open, On Hold or OverDue.

 

However we have other request status' such as 'Awaiting 3rd Party' and 'Awaiting Customer' and these status' aren't included in the view so the Total's are wrong as they aren't included.

 

We would like to see the ability to add these into the helpdesk view if they are not so already.