Customizing Customer Portal Template and fields

Customizing Customer Portal Template and fields

Hello,

I am wondering how can i modify the template that is in the customer portal when you try to submit a ticket without login as a user, because this template is too generic and lacks of a lot of important fields, like attaching a file or at least being able to rename the existing ones.

I just checked the ApplicationResources file inside \SupportCenter\server\default\lib\classes\resources but when i try to modify something there, shut down server and restart it again, doesn't refresh my changes at all.

I know the SCP will be more friendly as the SDP is but until that date (12 months ive been told) i need to configure this template by any form, please help me.

Thanks