Customized Trouble Ticket auto-generate

Customized Trouble Ticket auto-generate

I was wondering whether instead of the request ID being created automatically everytime we post a request, can we like set some kind of variable so that it can generate a custom trouble ticket format, i.e TT0001/2005, TT0002/2005, ...

Also, can the Trouble Ticket (Request ID) number be shown on the Main Request page also?

Thanks.. Great product btw.





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