Customer satisfaction level selection, when closing the request
Hi,
We are using "Automated Close" for the "Request Closing Process". So an email is sent to the requester when the Request is put in Resolved state by our technicians. The requester has the option to close the request via the link sent in that mail.
Wouldn't it be nice if the requester could be able to select his/her satisfaction level when closing the request. May be a drop down box with levels 1 to 5. Those selections would be very critical for the companies that provide support services and need to monitor customer satisfaction.
thank you
Baran
We are using "Automated Close" for the "Request Closing Process". So an email is sent to the requester when the Request is put in Resolved state by our technicians. The requester has the option to close the request via the link sent in that mail.
Wouldn't it be nice if the requester could be able to select his/her satisfaction level when closing the request. May be a drop down box with levels 1 to 5. Those selections would be very critical for the companies that provide support services and need to monitor customer satisfaction.
thank you
Baran