Customer Portal - Searching through requests
Hi support,
During a recent training session with some of my clients I discovered that, through the Customer Portal, you are only able to search through Solutions, not search for requests like you can when logged in as a Support Rep. Is there a setting I've not enabled or is this functionality missing? If so it would be a great addition as it would be useful for people using the Customer Portal to be able to do this, especially if they have multiple outstanding requests or are searching through a large number of closed requests for some historic information.
Thanks in advance,
Andy
During a recent training session with some of my clients I discovered that, through the Customer Portal, you are only able to search through Solutions, not search for requests like you can when logged in as a Support Rep. Is there a setting I've not enabled or is this functionality missing? If so it would be a great addition as it would be useful for people using the Customer Portal to be able to do this, especially if they have multiple outstanding requests or are searching through a large number of closed requests for some historic information.
Thanks in advance,
Andy