Hi,

I'm currently evaluating ServiceDesk Plus. I've a problem with custom triggers. It works only if the criteria is below. This request type is manually added by me.

Criteria : Request Type is (Bug) 

I tried a lot of other criterias as below. But none worked.

Criteria : Request Type is (Bug or Improvement)

Criteria : Request Type is (Bug) OR Request Type is (Improvement)

Criteria : Request Type is (Improvement)

Criteria : MyCustomField is (Yes)

One more question. Is there any log file which logs the custom trigger (and external action plugin) calls and error associated with it? This way i can see the errors and troubleshoot myself.