Custom ticket fields and the API
We use some custom fields such as "team" in our tickets, but
when I use the "Get Requests" endpoint of the REST API, I can
only get data from the default fields (workorderid, subject, requester,
createdby, createdtime, duebytime, technician, priority, status,
isoverdue). Is there a way to add additional custom fields into the API
response? Further, can custom fields be edited through the REST API?
Topic Participants
Nathan Korth
ServiceDesk Plus
Charles Palma
Andrew
brandon.lee