Custom/Standard Fields In Emails

We have been using this product for 14 days. We are very pleased with this applications features and capabilities. Management is looking at purchasing this product, but there are some draw backs. The inability to add custom fields to the email templates is the main concern. There is data that must be in the outbound emails and the data must be in a specific order. We presently have one custom field in our Request form. This field, along with the City and State fields, need to be included in the emails.

Is there anyway that a fix can be made to include these fields in email templates? If so, how soon can this fix be completed? Our management would like to see the fix implemented before purchasing SupportCenter Plus.

Thanks in advance.
David