Hi All,

We're trying to implement some auto closure rules so that when a technician places a job into a specific status (in our case it's "Awaiting Requester") that we can have them auto close within 3 days if no response is given (if there was a response, it would update the status).  I've found a few articles on how to achieve this (https://pitstop.manageengine.com/portal/community/topic/how-to-automatically-close-unanswered-tickets) however they seem somewhat limited as they could potentially close cases early.

We need the report to generate the Request ID as the output, to any tickets that were updated to the status "Awaiting Requester" greater than 3 days ago.

This way, we can run the custom schedule and python script to update those to resolved - passing in the results from the above query.

Is anyone able to help?