I am running ServiceDesk Plus, version 8.0.0 Build 8021 with MYSQL. I have one custom field, "customer"

 

I would like a report that will report all activity on a request for a given period. If I am able to run it as a scheduled report, I would run it weekly. The goal of the report is to compare activity in SD with my regular notes and improve my billing process. I don't know of a field that would indicate a request was "touched" or not, but I have been looking without success.

 

The report should include all activity on tickets during that interval, and would include:

Customer

      Tickets opened, and that ticket's status

      Tickets that were closed or resolved

      Tickets with a status change, ie Open to On-Hold

      Tickets with notes

      Tickets with email activity in or out.

 

I can supply more info, and am willing to accept less detail as long as I find a way to differentiate between tickets that are static, and those with activity on them. Thanks in advance.