Custom Report Error
Custom Report Error
I've been using the Custom Report feature today. I have one custom field that I added to the Request screen. Each time I use the custom field as one of the filters I receive the error below.
[begin error message]
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: [B
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:72)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
java.lang.ClassCastException: [B
com.adventnet.servicedesk.helpdesk.reports.utils.CustomReportUtil.getComputedValues(CustomReportUtil.java:677)
com.adventnet.servicedesk.reports.helpdesk.action.CustomReportAction.execute(CustomReportAction.java:213)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:72)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
--------------------------------------------------------------------------------
Apache Tomcat/5.0.28
[end error message]
Will we not be able to use custom fields as filters in custom reports?
Thanks
David
Topic Participants
mrbaffl
Mihai Girlovan
sujayedwin
New to M365 Manager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Live chat
Workshops
Contact support
New to M365 Manager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Live chat
Workshops
Contact support
New to RecoveryManager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Roadmap
Workshops
Contact support
Live chat
New to RecoveryManager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Roadmap
Workshops
Contact support
Live chat
New to Exchange Reporter Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Workshops
Live chat
Contact support
New to Exchange Reporter Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Workshops
Live chat
Contact support
New to SharePoint Manager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Workshops
Live chat
Contact support
New to SharePoint Manager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Workshops
Live chat
Contact support
See all integrations
New to ADManager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Roadmap
Workshops
Contact support
Live chat
See all integrations
New to ADManager Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Roadmap
Workshops
Contact support
Live chat
New to ADSelfService Plus?
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Roadmap
Workshops
Contact support
Live chat
Start your free trial
Resources
Guides
What's new
How-tos
Latest build
Roadmap
Workshops
Contact support
Live chat
Related Products
ADAudit Plus
AD360
ADSelfService Plus
RecoveryManager Plus
M365 Manager Plus
Exchange Reporter Plus
Log360
ADManager Plus
Log360
ADSelfService Plus
EventLog Analyzer
DataSecurity Plus
AD360
Exchange Reporter Plus
AD360
ADManager Plus
ADAudit Plus
Exchange Reporter Plus
M365 Manager Plus
RecoveryManager Plus
SharePoint Manager Plus
Log360
Log360 cloud
ADAudit Plus
DataSecurity Plus
Exchange Reporter Plus
CSP
AD360
ADManager Plus
ADAudit Plus
ADSelfService Plus
M365 Manager Plus
EventLog Analyzer
AD360
Log360
AD360
ADManager Plus
ADAudit Plus
M365 Manager Plus
SharePoint Manager Plus
ADSelfService Plus
Log360
ADManager Plus
ADAudit Plus
AD360
RecoveryManager Plus
ADSelfService Plus
Exchange Reporter Plus
Log360
ADManager Plus
AD360
ADAudit Plus
ADSelfService Plus
M365 Manager Plus
RecoveryManager Plus
Exchange Reporter Plus
ADAudit Plus
EventLog Analyzer
Log360
ADManager Plus
ADSelfService Plus
Exchange Reporter Plus
AD360
ADManager Plus
ADAudit Plus
ADSelfService Plus
M365 Manager Plus
RecoveryManager Plus
Exchange Reporter Plus
Log360
EventLog Analyzer
ADAudit Plus
Log360 cloud
DataSecurity Plus
Exchange Reporter Plus
CSP
AD360
ADManager Plus
ADAudit Plus
ADSelfService Plus
EventLog Analyzer
Exchange Reporter Plus
DataSecurity Plus
Office365 Manager Plus
RecoveryManager Plus
SharePoint Manager Plus
Log360