Custom Fields by template
We are close to purchasing servicedesk. However there is one very important feature lacking that we must have.
We must be able to create custom request fields, then apply them to certain templates.
For example, I need to create a template for Security Changes that has the a User Name field, and Effective Date field, drop-down boxes for Location, etc.
I only need these fields to appear in the Security Changes template.
Can servicedesk do this?
We must be able to create custom request fields, then apply them to certain templates.
For example, I need to create a template for Security Changes that has the a User Name field, and Effective Date field, drop-down boxes for Location, etc.
I only need these fields to appear in the Security Changes template.
Can servicedesk do this?