Custom Field for technician notes
I would like to see a custom field I can attach to a technician note. If they do research, I want them to document what sites they review, so they choose research. If they call a vendor for support I want to see that. If they peforma followup task I want to see that. Also allow this to have mandatory option.
In the end, the hope is to see by reporting what level of efforts are being used during the incident resolution process, without having to read through every ticket.
In the end, the hope is to see by reporting what level of efforts are being used during the incident resolution process, without having to read through every ticket.