Critical : Error while invoking backup

Critical : Error while invoking backup

Hi, I am constantly receiving the following error e-mail reporting that backup on a scheduled date and time failed. Is there a best practice how I can fix this?

Newly installed 7505, 5 days ago
Backup scheduled on a daily basis

Please see bellow content of the error e-mail. THe troubleshooting tip did not help.

Thanks!

Message Dear Admin,

ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR]
servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com
Error Trace java.sql.SQLException: Invalid object name 'wordmap'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQLQuery(JtdsStatement.java:418) at net.sourceforge.jtds.jdbc.JtdsStatement.executeQuery(JtdsStatement.java:1258) at com.adventnet.servicedesk.tools.SDBackUp.deleteWordMapDuplicates(SDBackUp.java:368) at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:261) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:82) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:80) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
Trouble shooting tips Server crashed after received this E-Mail
Please contact your DBA to update the following sql query
update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')

This sql query will stop your backup scheduling

















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