creation time alterable? & adding field to resolution
I know that the due date of requests are easily changed, but is the same flexibility available for the created time field (of those requests recorded by techicians)? The service technicians here often find themselves distracted by phone calls and urgent matters, and then must go back and record problems from hours earlier.
Also, how can I add a field to the resolution of requests, in which the technician can enter the approxiamate amount of time he spent resolving the problem?
Thanks!
Also, how can I add a field to the resolution of requests, in which the technician can enter the approxiamate amount of time he spent resolving the problem?
Thanks!
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