Creating/Editing Workstations 'on the fly'...is it possible?
Scenario:
An analyst receives a call from a user and begins to Create a New Request. They fill in the 'Request Details' and 'Owner Details'. In the "Requestor Details" section, If the requestor has no workstation assigned (i.e. No Asset Available) it will allow you to search all assets but when one is selected and saved, it will display the selection under Asset, but it does not either Assign it or reassign it to the requestor, therefore no history of the change.
Our staff do change locations frequently, so we would like to be able to reassign the workstation and/or create a new workstation 'on the fly'(as our asset database is not 100%) while creating a New Request similar to how it allows you to change Requestor information and/or add a new Requestor 'on the fly'. Is it possible?
Using Build 7004
An analyst receives a call from a user and begins to Create a New Request. They fill in the 'Request Details' and 'Owner Details'. In the "Requestor Details" section, If the requestor has no workstation assigned (i.e. No Asset Available) it will allow you to search all assets but when one is selected and saved, it will display the selection under Asset, but it does not either Assign it or reassign it to the requestor, therefore no history of the change.
Our staff do change locations frequently, so we would like to be able to reassign the workstation and/or create a new workstation 'on the fly'(as our asset database is not 100%) while creating a New Request similar to how it allows you to change Requestor information and/or add a new Requestor 'on the fly'. Is it possible?
Using Build 7004