creating an announcement or alert
how can I create an alert, that shows up for everyone logging into the service desk, requesters and technicians?
say, we are having an email problem, is there a way I can put that alert so that it shows up in the service desk, and possibly any request associated with that will be grouped together and can be closed together?
say, we are having an email problem, is there a way I can put that alert so that it shows up in the service desk, and possibly any request associated with that will be grouped together and can be closed together?