Creating a Service Request from a Call Template
Hi,
We are currently evaluating ServiceDeskPlus, and with the many features that we are looking for in a helpdesk application, one important feature that we need is the creation of a service request from recurring, or call templates.
Since our clients still don't have a portal/access to self-service, most of their calls are logged by Customer Care. So what we need is the capability of creating a service request, where we can also choose not only the solution, but also the problem/call description from recurring list.
Is this feature already supported by the current software version? Where and How?
Thanks,
We are currently evaluating ServiceDeskPlus, and with the many features that we are looking for in a helpdesk application, one important feature that we need is the creation of a service request from recurring, or call templates.
Since our clients still don't have a portal/access to self-service, most of their calls are logged by Customer Care. So what we need is the capability of creating a service request, where we can also choose not only the solution, but also the problem/call description from recurring list.
Is this feature already supported by the current software version? Where and How?
Thanks,
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