I have a requirement to create a static helpdesk ticket for each of our printers under a managed print service.

The idea behind this is that any notifications coming in from the managed print company will give the reference number of the helpdesk ticket assigned to that machine.

All tickets would be closed until an E-mail is received which would then re-open the ticket so we would be brought to our attention.

I have about 80 printers to create tickets for - it would be good if I could dump out a list of device names into an Excel sheet and then import that to create a ticket for each.

Is this possible ?

Any other ideas how to achieve a similar reslut without manually creating 80 tickets ?

Thanks,

Andy Hartwell