Create requests using service tag number
All of our assets have metallic asset tags with a unique 4 digit number. We record this number in SDP as the "asset tag". When an employee calls with a support issue we ask for the tag number.
Is there anyway in SDP to search for the tag number then start a request using the results. I cannot find anyway to easily create a request using this number. Every asset search wants an asset name.
Thanks again.