Create new case upon another case due date
Hi!
I wonder if it is possible to create a new case when the due date of another case has been reached. We are trying to find a easy way to deliver and retrieve licenses to our users
The scenario is this:
A user creates a new case where he sets the start and stop date of the period when he's in need of the license.
A technician picks up the case and gives the user the requested license, and therefor markes the case as solved. When the due date of the requested period has come another case should be created with the information that the license should be retrieved.
So, is it possible to somehow create another case on the due date of the first?
I wonder if it is possible to create a new case when the due date of another case has been reached. We are trying to find a easy way to deliver and retrieve licenses to our users
The scenario is this:
A user creates a new case where he sets the start and stop date of the period when he's in need of the license.
A technician picks up the case and gives the user the requested license, and therefor markes the case as solved. When the due date of the requested period has come another case should be created with the information that the license should be retrieved.
So, is it possible to somehow create another case on the due date of the first?