I would like to see an additional criteria added to the business rule section of ServiceDesk that allows you to set a business rule based on Groups. Currently there is no way to automatically assign a technician a request based on the group the user has selected when opening a request.

For example, if the users opens a request and selects the group "printer /fax /scanner" I want to be able to auto assign this to the technician that is responsible for requests of this nature.