Couple of questions..

I have been using your product at a previous company and had been loving it, and when I arrived at my new one, and they didn't have a help desk program, I told them about this one.

We have been demoing it for them for about two weeks now, and a couple of questions have come up.

First question is about Email creation. Is there a way to get the program to recognize the Importance flag in an email, and assign it a different priority? Like if I have all the email creation tickets set as normal, but the flagged ones are high?

Second. Is there a way to have one master ticket, then multiple "child" tickets under it? For example, there are multiple people that are required when a new higher is brought on board. One person is used for AD account creation, then another one for another program we use, another one for machine creation, and so on. Instead of having to open multiple tickets, the user can open one, using a template, and the program splits it up to the needed "child" tickets. That make sense?

I have also answered my Domain Scan question, so thats it. :-)

If any of them need to be clarified, let me know, and I will try my best. :-)

ben