Couple of issues
Hi guys,
Great product, but I wonder if the following possible?
- Creating "Recurring Requests". Very hand for daily tasks to be created automatically.
- Custom field for Request - When it is multiple line, it is just two lines. Would be great to be able to define the size.
- Introducing Keywords for Requests and be able to search on keyword. Linked to categories but more variables would improve
- Tobe able to change the status of the request manually from Request main screen.
- I have various onhold definitions, but with only buildin on hold is the timer stops.
- to be able to update request from the main request screen without going in to EDIT mode and this updated text should be automatically mailed to caller.
These came up with morning sessions.. Will update if I have anymore comments. Hopefully some of these can be build in as they all are great features in service management.
Thanks,
Efem
Great product, but I wonder if the following possible?
- Creating "Recurring Requests". Very hand for daily tasks to be created automatically.
- Custom field for Request - When it is multiple line, it is just two lines. Would be great to be able to define the size.
- Introducing Keywords for Requests and be able to search on keyword. Linked to categories but more variables would improve
- Tobe able to change the status of the request manually from Request main screen.
- I have various onhold definitions, but with only buildin on hold is the timer stops.
- to be able to update request from the main request screen without going in to EDIT mode and this updated text should be automatically mailed to caller.
These came up with morning sessions.. Will update if I have anymore comments. Hopefully some of these can be build in as they all are great features in service management.
Thanks,
Efem