Dear SD Team
I made a migration of this tool to another server but we cannot create incidents by email, this happened when i try to change some parameters in the section Mail Server Settings;

Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate

I made this procedure but the issue persist;

Solution:

1. Download the file from the link given below and extract it to the Service Desk Plus Home directory.
   https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/2016_02_03_11_25_23_o_1acqu0dua1tidbq1kni1llri9g1.tar.gz
2. Run the Extracted batch file from the command prompt using the syntax given below.
   syntax:- gencert.bat (hostname):(port)
   eg:-
   cmd> gencert.bat sdpexchnage.com:995
3. You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory.
4. Copy the jssecacerts file under jre\lib\security folder and restart ServiceDesk Plus application.
5. Fill in the values under Mail Server Settings. Start fetching mails to check the functionality.

Could you help me?

Br Guillermo.