Conversation visibility for requesters

At present only replies to the original requester are made public; replies or forwards to a different address than the original requester will always be marked as private even if the requester is CC'd on these. This is not an issue for the technicians but it is an issue for requesters who have elevated privileges and have been set to view all account \ site requests.

When they go into the calls made by another requester, they cannot see any communication on this unless the conversations are marked as public which then causes them concern about the progress of the requests.

Is there any way that requesters set to view all site \ account requests can see all conversations regardless of whether they are private or public?