Conversation Icon / Colum
After replying to another email I just realised that the colum "Reply" in the main request page will show a reply even if there is only a system reply saying the request is opened.
I use this colum and also the notes colum alot to see how jobs are going and whether technicians are putting correct data into the system. Would it be possible to keep the reply colum but change it so that the icon does not show up for system changes only when a technician replies to the requester via email, Then it would be more of a "Reply" colum that and event column
I use this colum and also the notes colum alot to see how jobs are going and whether technicians are putting correct data into the system. Would it be possible to keep the reply colum but change it so that the icon does not show up for system changes only when a technician replies to the requester via email, Then it would be more of a "Reply" colum that and event column
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scotthiggins
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