We use a model of having Accounts that sell our products and a relationship of the account to an end user.  We sell SLA's to our Accounts however it is the actual end user who is using this SLA and the SLA should be in the name of the end user.  In the Contract area, there is no ability that I can see, to add fields for the contract to include email addresses and such.  So there is not a way to be able to notify them easily with emails and such.  Also, if I select a product for the SLA there cannot be more than one under that account.  Example if an account has 30 end users with service agreements, they all cannot have the same products.  It would be helpful if the Contract was associated with a Contact, which is then associated with the Account.  If I have thousands of contracts this becomes a nightmare.