Content variables - splitting contact/support rep names
Does anyone know whether it's possible to add some code to the message templates which will split a contact and/or support rep names?
At present evey reply we send out has to be modified so that it doesn't read the contact or support rep's full names, for example:
$ContactName,
Regards,
$SupportRep
Would generate:
FirstName Surname,
Regards,
Andrew Herbert
What we'd like to provide is:
FirstName,
Regards,
Andrew
Is there any way to do this using something like a left$(instr$(" ", $ContactName) -1)?
Alternately is there a way to store full names but only add their first name to a response?
Cheers,
Andy
At present evey reply we send out has to be modified so that it doesn't read the contact or support rep's full names, for example:
$ContactName,
Regards,
$SupportRep
Would generate:
FirstName Surname,
Regards,
Andrew Herbert
What we'd like to provide is:
FirstName,
Regards,
Andrew
Is there any way to do this using something like a left$(instr$(" ", $ContactName) -1)?
Alternately is there a way to store full names but only add their first name to a response?
Cheers,
Andy