Contacts Reports
Dear,
We are thinking about buying a license for the AdventNet SupportCenter Plus, but first we have some questions i hope you can help us with.
1. Is it possible to also turn 'Reports' on for our customers? So that they can see things like 'Summary Reports' and 'Reports by completed requests' ? If not, will it be possible in the near future?
2. Is it possible for our customers to create categories by themself? The created category should only be visible to the customer who created it, and they should be able to sort their request by category. If not, will it be possible in the near future?
3. Is it possible for customers to re-open a request from the support tool without having to send an e-mail again? If not, will it be possible in the near future?
I hope you can help us out. Thanks in advance.
With kind regards,
Imx.
We are thinking about buying a license for the AdventNet SupportCenter Plus, but first we have some questions i hope you can help us with.
1. Is it possible to also turn 'Reports' on for our customers? So that they can see things like 'Summary Reports' and 'Reports by completed requests' ? If not, will it be possible in the near future?
2. Is it possible for our customers to create categories by themself? The created category should only be visible to the customer who created it, and they should be able to sort their request by category. If not, will it be possible in the near future?
3. Is it possible for customers to re-open a request from the support tool without having to send an e-mail again? If not, will it be possible in the near future?
I hope you can help us out. Thanks in advance.
With kind regards,
Imx.