Our Support Center Tech is reporting that we cannot view the customer's reply in many tickets.

Normally they would click on the red colored envelope next to the customers name, and the customers reply would be displayed.

However for the past few days, when they click on the customers reply, they get the green "loading" text in the middle of the screen, and no matter how long they wait, it never loads. (see screenshot)

This issue is happening on most tickets, but there are some tickets that actually load the customer reply without issue.

We are running build 7928

Thanks