Contact Pop-up Alerts
Would love a feature where if a CSR selects a contact or account while opening a new request, that a pop is displayed with an alert message that can be set by a supervisor or lead.
For example:
1) Customer John Doe is irrate and makes threatening calls.
2) Supervisor/Lead puts an account/contact alert that says "Please contact a supervisor immediately on this individual"
3) Customer Calls In
4) CSR creates a new ticket and puts in customers name
5) Account/Contact Alert Pop's Up
CSR can only dismiss the alert.
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