Contact login options (edit request?)
Hello,
First of all. It is great to see that we can now turn off the account information for contacts, so we don't have to worry about putting information at the accounts that the contacts should not be able to see. Good work!
Now the question is: Is there an option for contacts to edit requests? For instance: close, add additional information or assign to a support rep. That would be nice to have.
We also tried to make a support rep with hardly any options. But still there are options to see the "support team" at the home tab. To find customers, to see all accounts when logging a call. To see the support tab etc. So is or will there be any solution for this?
Kind regards
Jarry
First of all. It is great to see that we can now turn off the account information for contacts, so we don't have to worry about putting information at the accounts that the contacts should not be able to see. Good work!
Now the question is: Is there an option for contacts to edit requests? For instance: close, add additional information or assign to a support rep. That would be nice to have.
We also tried to make a support rep with hardly any options. But still there are options to see the "support team" at the home tab. To find customers, to see all accounts when logging a call. To see the support tab etc. So is or will there be any solution for this?
Kind regards
Jarry