Contact/Account problems
Hi Guys,
It has been brought to my attention that a lot of support logs we receive have no account associated with them, is there a problem in this area?
Also when I went to check on a particular contact in order to update his account information. Each time I try and set his account I get the following error:
FAILURE : Login with same name already exists. Please provide different value for Login Name
The only thing I can imagine is this is the web portal login, but whatever I assign in here makes no difference, and we don't use this very often and don't want to assign every time.
Thanks
Simon
It has been brought to my attention that a lot of support logs we receive have no account associated with them, is there a problem in this area?
Also when I went to check on a particular contact in order to update his account information. Each time I try and set his account I get the following error:
FAILURE : Login with same name already exists. Please provide different value for Login Name
The only thing I can imagine is this is the web portal login, but whatever I assign in here makes no difference, and we don't use this very often and don't want to assign every time.
Thanks
Simon