Our SDplus server is hosted in the PST time zone and all our agents work in the EST time zone.  Without changing the actual windows O/S time zone, is there a way to set a global time zone for SD plus so that SLAs are calculated by EST times?

 

Currently, our work around has been to add 3 hours to all the SLAs but I'd like to know if there's a better way.

 

Thanks!