Hello,

 

Just wondering if you guys can consider putting in conditional checks for the triggering of sms or e-mail delivery for notifications.

 

For example, during the normal work day I would like all the technicians to receive e-mail notices about new tickets. However, I would also like to send out SMS notifications to technicians who are mostly away from their desk.

 

At night, I would like for sms notfications to be turned off for most technicians, but leave it on for specified people but ONLY if the ticket has a high priority.

 

Right now it seems like E-mail and SMS notification is either ON/OFF all the time and is bound to the same list of technicians who will be notified.

 

 

Thanks