Completed vs Closed requests
Hi,
If I log on as a customer, I am presented with a number of views for my requests. Now I am wandering what is the difference between "My Completed Requests" and "My Closed Requests".
From the User Manual I learned that My Completed Requests is
So what is the difference between Completed and Closed and what is the trigger for either one of them?
Thank you,
Sandoor
If I log on as a customer, I am presented with a number of views for my requests. Now I am wandering what is the difference between "My Completed Requests" and "My Closed Requests".
From the User Manual I learned that My Completed Requests is
To view all your requests that have been attended to and closed
So what is the difference between Completed and Closed and what is the trigger for either one of them?
Thank you,
Sandoor