We are using the ServiceDesk software as a work to list and completed work list.

Every job gets a ticket.

 

If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed.

This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket.

 

We run reports daily to show closed tickets using Completed Time.

We have found that Completed Time doesn't appear when a ticket has an inital status of Closed.

 

Show this happen?

If so, is there a way around this.