[Community Digest] ServiceDesk Plus - April 2020
[Community Digest] ServiceDesk Plus - April 2020
Here is the recap of activities that happened in the month of April 2020!
Product news
:
End of Life for API v1 for the request module
Build releases -
11110
, 11111, 11112 and their
Release notes
.
User Education and Resources
:
Quick tips to create an effective remote access plan for your organization
7 ITIL® 4 tips for service professionals by the ITIL 4 co-author | ITIL 4 overview, benefits & more
Configuring CIs, CI types, and relationships using CMDB in ServiceDesk Plus
Our star PitStopper Gary Smith has
shared a script
to
perform custom actions on requests using PowerShell script from HTML.
Tips & Tricks
:
How to find OID's for new devices
Problem Management made simple
Operational Level Agreements
Installing ServiceDesk Plus on Docker
ServiceDesk Plus Service Tool Kit
Achieving maximum success with Employee Onboarding
Ensure your business continuity using ServiceDesk Plus
Blogs
:
8 safety recommendations for working from home "WFH"
Responsibilities of Change Advisory Board (CAB) and Change Manager
Do you think Change management is important? Why or why not?
Transforming User Experience
Business Continuity Planning with ServiceDesk Plus
Project Management Guide for Startups
Search Engine Optimization (SEO)
Critical System Failure using Request Life Cycle: A Short Overview
For Your Information
:
Checklists for request management
ESM ticket movement simplified
Page Scripts
Did You Know
:
Automation on approving request using Artificial Intelligence
Customize request templates
Contract Management life cycle
Tech Diaries
:
Building your penultimate User Onboarding process
Term of the Day
:
Search Engine Optimization (SEO) Analyst
SSID
That's all for now, PitStoppers! Watch this space for more updates and news.
Cheers..!