Dear Customers, 

We're happy to announce that the long-awaited CMDB module in the cloud version of ServiceDesk Plus is almost ready for release. It'll be available in a couple of weeks. The new CMDB module enables service desk teams to:

• Map modules and individual items to CI types and CIs, respectively.
  

• Define custom CI types, and collect additional information through custom fields.
  

• Configure relationships and cardinality between CI types. 
  

• Associate CI information with incidents, service requests, and changes.
  

• Invoke business rules and custom triggers based on CIs.
  

Register now for our exclusive preview webinar, on 17th January 2019, to learn more about this feature.