Closing Tickets without confirmation Mails
Hi,
could you please think about the possibility to add a Request without any
confirmation mails to the Requester?
As Description:
Our Techs have to create Tickets for all Requests. If a request comes by
phone and the Tech is able to fix everything it will be great if he can add
the Request in a 'closed' state without a confirmation-mail.
Thanks
Florian
could you please think about the possibility to add a Request without any
confirmation mails to the Requester?
As Description:
Our Techs have to create Tickets for all Requests. If a request comes by
phone and the Tech is able to fix everything it will be great if he can add
the Request in a 'closed' state without a confirmation-mail.
Thanks
Florian